Frequently Asked Questions

About Spatec Academy

Q. What is the operating hours?

Mondays to Fridays: 8.30am to 6.30pm
Saturdays: 9am to 1pm
Closed on Sundays and Public Holidays



Q. Where is the location of Spatec Academy?

Address: 10 Jalan Besar, Sim Lim Tower, #16-03, Singapore 208787.
Nearest MRT Stations: Bugis MRT Station, Jalan Besar MRT Station, Rochor MRT Station



About courses

Q. What are the minimum requirements to enroll for the ITEC (UK) Diploma courses ?

Diplomas awarded by International Therapy Examination Council (ITEC) are internationally recognized. We encourage our students to take up courses if they possess the minimum qualifications of ‘N’ or ‘O’ levels or equivalent.



Q. When is the commencement date for the course?

Please refer to our website for the updated course schedule. Alternatively, you may contact
Spatec Academy at +65 6343 0040 for more information.



Q. What are the number of hours for a half-day and a full-day course?

* Half-day course (9am to 1pm or 2pm to 6pm) – 4 Hours per day
* Full-day course (9am to 6pm) – 8 Hours per day (1 hour lunch break)



Q. Are the courses conducted in English or Chinese?

English and Chinese classes are available for all of our courses. They are both eligibility for training grants.



Q. Am I eligible for funding?

Yes, if you are a Singaporean or permanent resident. You must be employed and have CPF contribution.

Under Singapore Workforce Development Agency (WDA) funding,
Please refer to the SkillsConnect website for more information.

Under Association of Muslim Professionals (AMP) funding,
Please refer to the AMP website for more information.



Q. What will be the course fee after the available funding grants?

As there are some criteria needed for funding, students are encouraged to drop by our information counter at Spatec Academy for more information. Here, we will provide more specific course details. Alternatively, do drop us a call at +65 6343 0040, and our staff will be more than happy to share more.



During enrolment of courses

Q. What should I bring for the enrolment of courses?

Original copy of

  • Identification card/Work permit/S Pass/Passport
  • Educational certificates

No copies are allowed.


 



Providing Feedback and Suggestions

Q. How can I provide my suggestions or feedback to Spatec Academy?

Feedback forms are placed at the reception counter of Spatec Academy. After filling them up, just drop them into the feedback form box. Spatec Academy regularly evaluates feedback and complaints received. Appropriate actions will be taken to solve difficult situations and improve our services to meet the needs of the students. Spatec Academy regularly reviews the feedback and complaints procedures for continual improvement to ensure high standards of services.

We appreciate all forms of feedback. Students are encouraged to give compliments and complaints in writing. However, if it is a minor issue, then please tell a member of the teaching or administrative staff who will advise you further. If you are pleased, do let us know, as the staff do appreciate being told when the students are pleased with their service.

Our Management Team welcome suggestions from students with regards to courses and service standards. You may leave your contact details in the Feedback form to enable us to follow-up with you directly.



Mode of Payment

Q. What is the payment type for the course fees and examination fees?

Payment of the course fee is to be made by cheque, SkillsFuture credit, cashier's order, or cash (in Singapore dollars) only.
Miscellaneous fees can be paid through cheque, or cash (in Singapore dollars) only.



Issue of Receipts

Q. When will I get the receipt after the payment?

An official receipt will be issued upon payment.



Collection of certificates or diplomas

Q. When do we receive our diplomas or certificates?

About 2 months from the course examination date.