Refund, Transfer & Withdrawal

Refund Policy

Refund for Withdrawal Due to Non-Delivery of Course:-

The Academy will notify the Student within three (3) working days upon knowledge of any of the following:

(i)    It does not commence the Course on the Course Commencement Date;

(ii)   It terminates the Course before the Course Commencement Date; 

(iii)  It does not complete the Course by the Course Completion Date;

(iv)  It terminates the Course before the Course Completion Date;

(v)  It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A (of the student contract) within any stipulated timeline set by CPE; or

(vi)  The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA)

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Other Reasons:

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the standard student contract version 3.1, the Academy will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of that contract.  

The said Schedule D reads as follows:

% of [the amount of fees paid under Schedules B and C]

If Student’s written notice of withdrawal is received:

80%

More than [30] days before the Course Commencement Date

50%

Before, but not more than [30] days before the Course Commencement Date

25% After, but not more than [2] days after the Course Commencement Date

0%

More than [2] days after the Course Commencement Date

Refund During Cooling-Off Period

Spatec Academy will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. 

The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to Spatec Academy within the cooling-off period, regardless of whether the Student has started the course or not.

Conditions for Cancellation of Course and Refund

The Academy reserves the right to cancel a course if the number of students taking the course is below a viable number and running the course would not make economic sense.  The Academy will inform students of the cancellation of course not less than three (3) working days before the course commencement. In such a case, the application fee will also be refunded within seven (7) working days after the announcement of cancellation of course. 

Non Refundable Fees

The following are non-refundable

  1. Application Fee. However, in the circumstance where the Academy has decided not to commence a course, the application fee will be refunded within seven (7) working days after the student is notified, unless the student takes up alternative study arrangements with the school. 
  2. Miscellaneous Fees paid to the school.  However, a refund will be made in a 'Refund for Withdrawal Due to Non-Delivery of Course' scenario due to the College's non-performance of its contractual obligations or if the student pass application is rejected by ICA.
  3. Third parties charges e.g. Bank charge, ICA Student Pass application fee.
  4. No refund of any fee if the student has committed an offence and is expelled by the Academy after due process of investigation by a Disciplinary Committee set up by the Principal.

Refund Procedure for CPE-Registered Courses

Step 1: Student
Students initiate the refund procedure commonly by emailing their withdrawal request to Spatec Academy or submitting AA-005 Student Withdrawal Form.   FA-010 Refund Form is also completed by international students, who submit it to Operations Head via the Customer Service Executives. 

Step 2: Operations Head
Operations Head confirms the withdrawal, and reviews the refund request to determine the eligibility of the refund request in accordance with the refund policy.

Step 3: Finance Executive
If eligible, the Finance Executive calculates the refund amount and executes the refund.
A student may have paid for the course fee from different sources of funds

  1. Cash sources (savings or employer’s sponsorship)
  2. Training Grant from SkillsFuture Singapore
  3. His SkillsFuture Credit account

The refund procedure takes into account the different possible funding sources. 

Refunds are completed within 7 working days from the student’s withdrawal / refund request for international students where Singapore Government grants are not involved.  Where Government grants are involved, all refunds are made within 7 working days after the approval of the withdrawal by SkillsFuture Singapore. 
 

Cash refund
If eligible, eligible refund requests would be processed and completed within 7 working days:
Upon approval, student is to sign and acknowledge the receipt of the refund cheque

Training Grant

Where Government grants are involved, all refunds are made within 7 working days after the approval of the withdrawal by SkillsFuture Singapore. 

 

Refund procedure for SkillsFuture Credit

Step 1: Student

If the student’s SkillsFuture Credit has been utilised, the application for refund may be done either by the student or by Spatec Academy.  If it has not been done by the student himself, Admin and Operations Executive will write in to SkillsFuture Singapore through its Feedback portal after the cancellation of the Training Grant to inform on the SkillsFuture Credit refund to be made.

                  

Step 2: Operations Head

On receipt of the reply from SkillsFuture Singapore giving the form (in Excel format) to be completed, Admin and Operations Executive works with Accounts Executive on the following

  • Obtains the Principal’s approval for refund
  • Completes the SkillsFuture Credit Refund form (in Excel format)
  • Issues the cheque for payment
  • Emails the refund form and scanned copy of cheque to SkillsFuture Singapore
  • Posts the cheque and printout of the form to SkillsFuture Singapore
  • Files the records

            

             

Transfer Policy

Transfer refers to the student’s change in the course of study within SPATEC. The Academy allows students to transfer from a course X to another course Y within the Academy, subject to payment of any applicable transfer fee.  This is treated as a withdrawal from course X (refund policy will apply) and a re-enrolment with the school into course Y.  The school may at its discretion give the re-enrolled student a discount on the course fee for Y.  The discount may be up to the un-used portion of the course fee for X.

A student is allowed to apply for Course Transfer, subject to the following conditions

  • Submit a course transfer request in writing with reasons for transfer clearly indicated
  • Fully satisfy the required entry requirements for the course to which the student wants to transfer to
  • Considerations of the student which may include the academic ability, progress, conduct, aptitude and attendance records
  • Any outstanding financial and administrative matters are resolved

Where applicable, ICA is to be informed and a new student pass application is made to replace the old student pass.

For transfers, the service target is to assess and reply to the student’s transfer request within 7 working days and to complete the transfer process within 4 weeks.

Operations Head is to communicate the approved course transfer request to Academic Head and the relevant academic staff.

 

Transfer Procedure

Step 1: Student

All students seeking for course transfer request in writing to Spatec Academy by hand, post, fax and through email correspondence. The request is given to Academic Affairs Manager who acknowledges the receipt of the course withdrawal request within 3 days of receipt via email.

Step 2: Academic Head

                Assess eligibility of student for new course.

Step 3: Operations Head

Interviews the student concerned to understand reason for transfer.  If the student still maintains his decision to transfer, Operations Head issues a letter of notice to student, indicating effective date of transfer.  Operations Head ensures that a new contract is signed for the new course.  If applicable, the student pass for the old course is terminated and a new student pass applied for.  Where necessary, the Academic Head and relevant academic staff are informed. 

Step 4: Registrar

                Update FPS provider and the student register accordingly.



Withdrawal Policy

Withdrawal refers to the termination of the student’s status with SPATEC and the corresponding termination in the student contract.  The school allows students to withdraw from a course in accordance with its refund policy. 

The full and immediate withdrawal request may be effected in the following cases, but not limited to:

•   Initiated by student

•   Student’s transfer to another PEI

•   Crises local to the student such as onset of severe illnesses and family and personal circumstances

•   Crises outside the control of the student such as pandemics, natural disasters, worldwide crisis such as economic/banking crisis

•   Schedule course did not commence with a corresponding rescheduling

•   Misbehavior, misconduct and any form of misappropriation that warrants for a termination by the academy and thereafter the withdrawal from the academy

Students are informed about the implications of the status of the student pass if an international students withdraw from the school.  The Academy would login to the ICA system to cancel the student pass.  If a student is unable to obtain a new student pass from the other school, he would only have 30 days to remain in Singapore.

For withdrawals, the service target is to complete the withdrawal process (including assessing and replying to student’s request, change of status of student’s pass, refund made) within 4 weeks of the student’s request.

 

Withdrawal Procedure

Step 1: Student

All students seeking for withdrawal must submit the completed AA-005 Student Withdrawal Form to Academic Affairs Manager either by hand, post, fax and through email correspondence. Academic Affairs Manager acknowledges the receipt of the course withdrawal request within 3 days of receipt via email.

Step 2: Operations Head

Operations Head will interview student to understand reason for withdrawal.  If the student still maintains his decision to withdraw, Operations Head issues a letter of notice to student, indicating effective date of withdrawal.

Step 3: Registrar

                Registrar is to effect the termination of the student pass with ICA, if applicable.

Registrar will update the FPS provider when a student transfers course or withdraw from course of study.

Step 4: Operations Head

Operations Head will ensure the execution of the refund procedure in accordance to the refund policy, as applicable, within 7 working days after the approval of the withdrawal.