Refund, Transfer & Withdrawal

Refund, Transfer and Withdrawal:

Refund Policy

Refund for Withdrawal Due to Non-Delivery of Course:-

The Academy will notify the Student within three (3) working days upon knowledge of any of the following:

(i)    It does not commence the Course on the Course Commencement Date;

(ii)   It terminates the Course before the Course Commencement Date; 

(iii)  It does not complete the Course by the Course Completion Date;

(iv)  It terminates the Course before the Course Completion Date;

(v)  It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A (of the student contract) within any stipulated timeline set by CPE; or

(vi)  The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA)

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Other Reasons:

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the standard student contract version 3.1, the Academy will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of that contract.  

The said Schedule D reads as follows:

% of [the amount of fees paid under Schedules B and C]

If Student’s written notice of withdrawal is received:

80%

More than [30] days before the Course Commencement Date

50%

Before, but not more than [30] days before the Course Commencement Date

25% After, but not more than [2] days after the Course Commencement Date

0%

More than [2] days after the Course Commencement Date

Refund During Cooling-Off Period

The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. 

The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

Conditions for Cancellation of Course and Refund

The Academy reserves the right to cancel a course if the number of students taking the course is below a viable number and running the course would not make economic sense.  The Academy will inform students of the cancellation of course not less than three (3) working days before the course commencement. In such a case, the application fee will also be refunded within seven (7) working days after the announcement of cancellation of course. 

Non Refundable Fees

The following are non-refundable

  1. Application Fee. However, in the circumstance where the Academy has decided not to commence a course, the application fee will be refunded within seven (7) working days after the student is notified, unless the student takes up alternative study arrangements with the school. 
  2. Miscellaneous Fees paid to the school.  However, a refund will be made in a 'Refund for Withdrawal Due to Non-Delivery of Course' scenario due to the College's non-performance of its contractual obligations or if the student pass application is rejected by ICA.
  3. Third parties charges e.g. Bank charge, ICA Student Pass application fee.
  4. No refund of any fee if the student has committed an offence and is expelled by the Academy after due process of investigation by a Disciplinary Committee set up by the Principal.

Refund Procedure Flow Chart:

                                    

Transfer / Withdrawal Policy

Transfer refers to the student’s change in the course of study within SPATEC. The Academy allows students to transfer from a course X to another course Y within the Academy, subject to payment of any applicable transfer fee.  This is treated as a withdrawal from course X (refund policy will apply) and a re-enrolment with the school into course Y.  The school may at its discretion give the re-enrolled student a discount on the course fee for Y.  The discount may be up to the un-used portion of the course fee for X.

A student is allowed to apply for Course Transfer, subject to the following conditions

  • Fully satisfy the required entry requirements for the course to which the student wants to transfer to
  • Submission of the completed Course Transfer Form with reasons for transfer clearly indicated
  • Considerations of the student which may include the academic ability, progress, conduct, aptitude and attendance records
  • Any outstanding financial and administrative matters are resolved

Where applicable, ICA is to be informed and a new student pass application is made to replace the old student pass.

For transfers / withdrawal, the service target is to assess and reply to the student’s transfer request within 7 working days and to complete the transfer process within 4 weeks.

Operations Manager is to communicate the approved course transfer request to Academic Head and the relevant academic staff



Withdrawal Policy

Withdrawal refers to the termination of the student’s status with SPATEC and the corresponding termination in the student contract.  The school allows students to withdraw from a course in accordance with its refund policy. 

The full and immediate withdrawal request may be effected in the following cases, but not limited to:

•   Initiated by student

•   Student’s transfer to another PEI

•   Crises local to the student such as onset of severe illnesses and family and personal circumstances

•   Crises outside the control of the student such as pandemics, natural disasters, worldwide crisis such as economic/banking crisis

During the orientation, students are informed about the implications of the status of the student pass if an international students withdraw from the school.  The Academy would login to the ICA system to cancel the student pass.  If a student is unable to obtain a new student pass from the other school, he would only have 30 days to remain in Singapore.

Withdrawal Procedure:



Student Complaint Resolution Procedure: