Student Support Services

Pre-admission Services

Pre-course counselling

  • Pre-course information, course lists and course outlines will be provided with high accuracy of information. Course lists and course outlines are easily accessible for prospective students at the Consultation Room.
  • Appropriate guidance and advice on the suitability of the courses available will be provided for prospective students.
  • Spatec Academy regularly evaluates and reviews on the pre-course counselling and advice services for continual improvement on our standards of services.
  • The Academy also collaborates closely with guardians for students not exceeding 16 years of age
  • Career guidance programmes will be arranged to assist students to proceed to higher education.


Admission Services - Standard Student Contract

Standard Student Contract
The Spatec Academy -Student contract is an important legal agreement between the Spatec Academy and you.

Prospective students are to ensure that they fully understand the Standard Student Contract they will be required to sign before starting a course or programme. You should seek professional advice if needed and should not hesitate to ask for clarification of anything you do not understand from the Admissions staff.

ALL students must have a Standard Student Contract with Spatec Academy before starting a course or programme. A draft copy of the Standard Student Contract is available on request.

A copy of the Standard Student Contract can be found here
For the Chinese version. Please click here

An Advisory Note has to be signed by the Student to prove that the Student understands and agrees to the terms and conditions set out by Spatec Academy.

Student Orientation Services

Student Orientation will be held prior to Course Commencement Date. This allows the newly-enrolled students to integrate into the environment of our Academy. Students will also be informed the Rules and Regulations in Spatec Academy.

The Registrar or designated staff who welcomes the new students and conducts the Student Orientation Programme on the first day of course covers the following aspects - distribute Orientation Form, Student Welcome Kit, class schedule, name tags, uniform and other materials to the students.

  • Spatec’s Vision, Mission and Core Values
  • Spatec’s administrative and academic staff
  • Student’s Obligations
  • Brief coverage on FPS, refund policy, transfer/withdrawal policies, ICA regulations and requirements and any other obligatory CPE specific information.
  • Pre-course counselling
  • Facilities Tour in academy
  • Living in Singapore – local culture, way of life, legal compliance, transportation methods, lodging and lifestyle related matters (for International Students only)
  • Introduce the Student Handbook and where to download from the academy website
  • Career opportunities
  • Feedback System / avenues for pastoral counselling, grievance handling, seeking redress etc.

AH may also meet the new students to inform them of the following:

  • Introduction to course
  • Introduction to the Awarding body – e.g.  ITEC
  • Schedules, class format etc.
  • Student’s Obligations
  • Information on Examination
  • Criteria for graduation

List of up-to-date student support services is communicated through Student Handbook and Website to students.

 

Facilities

Facilities available and programmes are arranged occasionally to enrich the students’ educational experiences.

  • Annual student gathering.
  • Library and study areas are available.
  • Books and other Academy materials are for use inside the Academy premises only.
  • During tea breaks, students may help themselves to light refreshments such as tea in the food and beverage corner.
  • The Academy premises should not be used for other purposes other than the specified training.
  • Always keep the toilet clean and dry.
  • Wireless Internet connection is available.

 

Pastoral Counselling

Spatec Academy provides emotional support for students to assist them in coping with mental stress relating to new environment and course demands.

  • Physical Health
  • Emotional Health
  • Mental Health
  • Spiritual Health
  • Social Health

All staff are to keep vigilant of any abnormality in students’ behaviors such as feeling stressed out, excessive smoking, looking disturbed and lost, frequently taking MCs and take proactive steps to address the physical, emotional, mental, spiritual and social health.  Staff noticing such behaviours should report immediately to the Principal. Principal, may in his discretion, direct appropriate counsellors to assist in the case.

Our Recommendation 
You may refer to Care Corner Counselling Centre.
Website: http://www.carecorner.org.sg/contact.html
Contact No.: 6353 1180

Student Helpdesk/Helpline 
Students can approach our course administrators for assistance.
Students are encouraged to refer to CPE website http://www.cpe.gov.sg for more information.

 

Medical Insurance

FE is to ensure the AXA Insurance Singapore Pte Ltd medical insurance coverage for all students for hospitalisation and related medical treatment for the entire course duration with the following minimum coverage. Exemption for Singaporean/PR students if they are already covered by their own medical insurance plan or a non-Student’s Pass international student who is protected by his own medical insurance coverage in Singapore can opt out from the medical insurance scheme.

The coverage for Medical Insurance must satisfy the CPE requirements which include:

  • Annual limit not less than S$20,000.00 per student;
  • At least B2 ward (in government and restructured hospitals); and 24 hours coverage in Singapore and overseas (if student is involved in the academy-related activities)

FE is to ensure that the Medical Insurance policy is renewed before the expiry date to avoid penalties and non-compliance. This should be done at least 2 months before the expiry date of the policy.


Student Support - Course Deferment / Extension

The Academy considers requests from students for course deferment on compassionate grounds where there is a good reason deemed acceptable to the school.   Acceptable reasons may include:

  1. family members who are very sick or dying where the student’s presence at home is required
  2. traumatic family circumstances (e.g. death of a parent in an accident) where the family needs to be together to support each other
  3. sickness or poor health where the student needs to have an extended period of rest

To request for a course deferment, students are required to write to the Academy giving the reason for their request and providing relevant documents (if available).  The Principal will consider the request and may consult with his AH or other relevant staff as appropriate.  Principal will then reply to the student on whether the request has been accepted, either directly or through his staff.

Where a deferment is allowed,

  • All supervisory processes are suspended. The student does not undertake any academic work   and is considered to be ‘inactive’
  • No course fees will be charged during the deferment period.
  • The length of time of the deferment is not included in the time period for completion of the program and any deadlines will be adjusted accordingly.

The policy of the school is not to allow course extensions where a student is given an extended period to complete a course that other students in the same course would not normally be given.   Where there are special considerations, exceptions may be made on a case to case basis.

 

Student Discipline - Suspension / Expulsion

If a student is suspected of committing an offence, the Principal may set up a Disciplinary Committee to investigate the matter and to recommend appropriate disciplinary measures.

These measures may include the following:

  • Counselling
  • Issuance of warning letters
  • Confiscation of items
  • Reduction of marks or being given zero marks for an assessment
  • Suspension
  • Cancellation of student pass and repatriation to home country.

The offender may also have to pay for damages, liabilities or legal charges.

The Academy may decide to suspend the student in the following situations:

  • Possession / consumption of prohibited product or drugs.
  • Vandalism
  • Forgery or cheating / cheating in test and / or examinations.
  • Physical or verbal abuse
  • Misconduct related to abuse or misuse of Academy furniture or equipment

There is no refund to the student for the course fees that are consumed during the period of suspension.

The Academy may decide to expel the student in the following situations:

  • Stealing
  • Fighting, hooliganism and extortion
  • Absent without valid reason for more than 7 consecutive days
  • Willful defiance of the Academy’s rules and regulations, after having received warning letter(s)
  • Serious infringements of the laws of Singapore

There is no refund of the course fees, whether consumed or un-consumed, if a student is expelled. 


Feedback & Complaints

Spatec Academy regularly evaluates feedback and complaints received. Appropriate actions will be taken to solve difficult situations and improve our services that meet the needs of the students. Spatec Academy regularly reviews the feedback and complaints procedures for continual improvement to ensure high standards of services.

Verbal
Students are encouraged to make comments and complaints in writing, however if it is a minor issue then please tell a member of the teaching or administrative staff who will advise you further. We would like your feedback and comments and staff always appreciate being told when students are pleased with the level of service they receive.

Written
Written complaints may be made by letter, email or by completing a Complaint And Grievance Form, which can be collected from reception. The Spatec Academy will respond to written complaints within 21 working days. Please follow the procedures on the form and provide clear details so that the nature of your complaint can be clearly understood. The form also has information explain what may be done if we are not able to resolve your complaint or you remain dissatisfied.

Student Complaint Resolution Procedure


Student Satisfaction Survey & Course Evaluation Form

Students are required to fill up the Student Satisfaction Survey and Course Evaluation Form at the end of a module. Spatec Academy will evaluate and analyse on the results produced. Improvement will be done to ensure high standards of services.

Upon Graduation

Graduate Tracking Survey will be conducted to track graduates’ status after 3 to 6 months from graduation.

Accidents & Emergencies

First Aid
Many of our staff are qualified First Aiders and are identified by badges, you will also find a list of names on the student notice board. Please ask any member of staff for assistance if there is a medical emergency or an accident whilst on our premises.

Fire
Escape routes are clearly displayed and you will be advised of what to do during your introduction to the Spatec Academy. Please follow the instructions of our staff, quickly and quietly. A roll-call of students and staff will be taken at the Assembly Point. Please do not attempt to re-enter the building until you are told it is safe to do so.

From time to time we have a Fire Drill. You will be told that it is a Drill but you must treat it as an emergency even though it is for practice as it is essential that everyone knows what to do.

Learning Support & Welfare

Spatec Academy wants you to succeed. Should you need learning support, help on how to study or if you have a welfare issue that has arisen during your course that you need assistance with, please let your teacher know so that an appropriate response may be made.

Assistance to the Students

Spatec Academy has established an appointment system to provide assistance to students. Please approach your teacher or the reception to make an appointment. All students are reminded that they are not permitted to enter Spatec Academy Offices and they are required to observe this restriction at all times.

Spatec Academy does not provide student accommodation. However, information regarding accommodation can be found at the Singapore Tourist Promotion Board website at https://www.stb.gov.sg/

Spatec Academy provides advice on courses and post-graduation opportunities upon graduation. Please contact your teachers or the Student Support Team for the appointment if you need any assistance. Where there is a requirement and it is appropriate to do so, Spatec Academy will prepare a letter of recommendation in support of further study.